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Become a certified account manager through our series of workshops

Vendor Academy

Flexible timing, can be help in two different time zones. Exact dates will be determined later.
Slides and presentation available in English and German.

Your advantages


  • Gain a competitive edge through comprehensive practical knowledge
  • Exchange with experts and industry insiders on an individual basis
  • Achieve your goals and better control and build a negotiation foundation with Amazon
  • Build a permanent network even after the end of the course
  • Receive comprehensive documentation and training material on all operational Vendor topics
  • Benefit from the 20 participant maximum per course and earn a Vendor Academy certificate for successful participation
  • Special consulting and software conditions for certificate holders




The FACTOR-A/DEPT® Vendor Academy offers you comprehensive operational knowledge, a platform for the exchange of experience and continuous hands-on training in the areas of product data/content, Amazon ads, vendor account handling and reporting and analytics. The curriculum of this FACTOR-A/DEPT® certificate course builds a profound knowledge base over a series of several sessions through a combination of expert lectures and individual training units on various Amazon-related topics.


Four-Pillar approach

  • Amazon as a cosmos
  • Content optimisation as foundation
  • Search advertising as permanent growth lever
  • Kpis and reportings

Flexible levels

  • Basic – Pre-read materials on all topics
  • Advanced – Live session with more in-depth explanation of each topic
  • Expert – Live session, hands-on with many practical examples

Certifications: You must advance from one pre-requisite course in order to move on to the next.

Our experts

Alexander Ortner

Principal Amazon Retail

Alexander Ortner is Principal Amazon Retail at FACTOR-A/DEPT®. He spent almost nine years working directly for Amazon. He draws on valuable insights when advising FACTOR-A/DEPT® clients. He focuses on analytics and strategic consulting.

Sebastian Gilles

Sebastian Gilles

Director Strategic Growth US & Innovation

Sebastian Gilles is responsible for the further development of our strategic consulting services and data-based consulting products. Before joining FACTOR-A/DEPT® at the beginning of 2020 to help numerous large manufacturers develop the right e-commerce and Amazon strategy, Sebastian founded two start-ups in B2B e-commerce and SaaS and worked in the digital and strategy consulting division at Accenture and BCG.

Lara Müller

Lara Müller

Managing Director

Lara Müller has helped build FACTOR-A/DEPT® from day one. In 2020, she joined the agency’s management team as the Operations Director and became Managing Director in November 2022 . Along the way, she has managed numerous client projects and become one of the leading experts in Amazon content optimization. Lara knows exactly how brands present their products in the best possible way on the platform. Her expertise extends far beyond the borders of Europe as she also specializes in markets such as China, India, Japan and the USA. As Managing Director, she oversees the operational units as well as the People & Culture sector of FACTOR-A/DEPT®.  She ensures that resources are deployed in a targeted and sustainable manner to deliver the best possible service to customers.

Katharina Lurz

Head of Editorial

Katharina Lurz is Head of Editorial at FACTOR-A/DEPT®. She started as an editor and specialized in Amazon A+ content early on. At FACTOR-A/DEPT®, she helped build up and restructure her department. Together with her team she has successfully implemented projects for more than 100 brands.

Alice Goßrau

Head of Account Management

Amir Samari

Head of Account Management

Amir Samari is Head of Account Management at FACTOR-A/DEPT®.  Amir and his team look after well-known clients in a wide range of industries and countries. He and his team work with a lot of enthusiasm and commitment to make their clients happy and to ensure that they are well looked after by the agency and grow their business with FACTOR-A/DEPT® in the e-commerce field. In addition to his daily routine, Amir enjoys playing tennis with his clients.

Timo Kosak

Head of Amazon Advertising

Timo Kosak is Head of the Sponsored Advertising and DSP department. With his team of 20 people he is responsible for the success of the holistic advertising of our clients.

Kimberly Maggard

Lead Programmatic Advertising

Kimberly Maggard is Team Lead Programmatic Advertising at FACTOR-A/DEPT®. In 2017 she moved from the Search Team to Programmatic and has since built up the DSP Campaign Strategy and Management division at FACTOR-A/DEPT®. With the help of her team, she helps over 50 brands increase their Amazon sales through programmatic advertising.

Interested? Request now without obligation!

Nils Zündorf
Managing Director